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January 13, 2008
Too Much?

At work, the customer problems we work on are tracked by a ticketing system. New "trouble tickets" are automagically assigned to on-duty engineers in a sort of round-robin system.

When a ticket is assigned, the system fires off an email to whatever address we engineers designate for ourselves. Mine goes to my regular work mail, and a copy to my cellphone, in case I'm away from my desk when the ticket hits.

When I get a "you've got a ticket" mail, my email client is set up to play a sound file from Battlestar Galactica.

I sometimes wonder if I take my job too seriously. Or not seriously enough.

Posted by Russ at 10:42 AM, January 13, 2008 in Geekery

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Posted by: brad at January 18, 2008 07:08 PM

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